handcrafted jewelry
Ordering Information
Placing an Order
To place a retail order, please email: orders@annewalkerjewelry.com or call 404.824.3534. Please indicate the
item name and quantity in your correspondence, along with the date by which you need the jewelry delivered.
Please also include your name, phone, email, and shipping address.
Custom Orders
At this time, I am not accepting custom orders for original pieces. However, I can occasionally customize pieces
shown on this website (for example, converting a dangle earring to post or clip; changing the length of a bracelet
or the size of a piece). There will be an additional charge for customization. Please contact me via email or phone
to discuss your preferences and for a price quote. Custom orders are not returnable.
Delivery Time
Many of my items are made to order, which requires a lead time of approximately 2 weeks (from time of order to
delivery). During November and December, I may occasionally need 3 weeks lead time, depending on the order.
Please try to place your order as far in advance as possible! If items are in stock, they can be shipped
immediately. Please inquire about availability and lead time at the time of your order. I will notify you by email or
phone when your order has been shipped.
Shipping and Handling Costs
I charge a flat rate of $5.00 per order shipped within the continental United States. Orders are shipped via USPS
insured first class mail. Please inquire about international shipping rates.
Packaging
Each item is carefully packaged in a glossy black jewelry box with white cotton padding inside, and is tied with a
ribbon (white satin or sheer silver). A small card describing the piece of jewelry is also included.
Methods of Payment
I currently accept credit cards, checks, money orders, PayPal, or cash (in-person only). All major credit cards
are accepted (Visa, Mastercard, Discover, American Express). For online orders, credit card payments are
processed via PayPal. If you choose this payment option, you will receive an invoice via email that will direct you
to a secure PayPal site for payment. You do not need a PayPal account to pay by credit card. Alternately, I can
take your credit card details by phone and process your credit card over the phone.
For mail orders, payment (including shipping and handling charge) must be received before the order is shipped.
Sales Tax
Sales tax of 7% is added to orders delivered to addresses in the state of Georgia.
Returns
If you are not completely happy with your order, you may return unworn items within 15 days of receipt (this
policy excludes custom orders). Returned items must be sent in the original packaging, and must be shipped
insured (return shipping will be paid by the customer). If a jewelry piece breaks, and the breakage is NOT due to
normal wear (which will be determined by Anne Walker Studio), I will repair the item free of charge. Items
damaged by normal wear can be repaired at a charge to be determined. If you wish to return an item, please
contact Anne Walker Studio at: info@annewalkerstudio.com or 404.824.3534. At that time, I can clarify return
policies and send you an address where your returned item should be mailed. Anne Walker Studio is not
responsible for returned packages that are lost or damaged.
Wholesale Orders
If you are interested in carrying my jewelry in your gallery or store, please contact me for a wholesale price
sheet via email: info@annewalkerjewelry.com or phone: 404.824.3534. A valid resale certificate is
required to purchase items at wholesale prices.
Placing an Order
To place a retail order, please email: orders@annewalkerjewelry.com or call 404.824.3534. Please indicate the
item name and quantity in your correspondence, along with the date by which you need the jewelry delivered.
Please also include your name, phone, email, and shipping address.
Custom Orders
At this time, I am not accepting custom orders for original pieces. However, I can occasionally customize pieces
shown on this website (for example, converting a dangle earring to post or clip; changing the length of a bracelet
or the size of a piece). There will be an additional charge for customization. Please contact me via email or phone
to discuss your preferences and for a price quote. Custom orders are not returnable.
Delivery Time
Many of my items are made to order, which requires a lead time of approximately 2 weeks (from time of order to
delivery). During November and December, I may occasionally need 3 weeks lead time, depending on the order.
Please try to place your order as far in advance as possible! If items are in stock, they can be shipped
immediately. Please inquire about availability and lead time at the time of your order. I will notify you by email or
phone when your order has been shipped.
Shipping and Handling Costs
I charge a flat rate of $5.00 per order shipped within the continental United States. Orders are shipped via USPS
insured first class mail. Please inquire about international shipping rates.
Packaging
Each item is carefully packaged in a glossy black jewelry box with white cotton padding inside, and is tied with a
ribbon (white satin or sheer silver). A small card describing the piece of jewelry is also included.
Methods of Payment
I currently accept credit cards, checks, money orders, PayPal, or cash (in-person only). All major credit cards
are accepted (Visa, Mastercard, Discover, American Express). For online orders, credit card payments are
processed via PayPal. If you choose this payment option, you will receive an invoice via email that will direct you
to a secure PayPal site for payment. You do not need a PayPal account to pay by credit card. Alternately, I can
take your credit card details by phone and process your credit card over the phone.
For mail orders, payment (including shipping and handling charge) must be received before the order is shipped.
Sales Tax
Sales tax of 7% is added to orders delivered to addresses in the state of Georgia.
Returns
If you are not completely happy with your order, you may return unworn items within 15 days of receipt (this
policy excludes custom orders). Returned items must be sent in the original packaging, and must be shipped
insured (return shipping will be paid by the customer). If a jewelry piece breaks, and the breakage is NOT due to
normal wear (which will be determined by Anne Walker Studio), I will repair the item free of charge. Items
damaged by normal wear can be repaired at a charge to be determined. If you wish to return an item, please
contact Anne Walker Studio at: info@annewalkerstudio.com or 404.824.3534. At that time, I can clarify return
policies and send you an address where your returned item should be mailed. Anne Walker Studio is not
responsible for returned packages that are lost or damaged.
Wholesale Orders
If you are interested in carrying my jewelry in your gallery or store, please contact me for a wholesale price
sheet via email: info@annewalkerjewelry.com or phone: 404.824.3534. A valid resale certificate is
required to purchase items at wholesale prices.
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| All images and text copyright Anne Walker, 2006. |